Last updated: April 25, 2026
Vipra 360 Family Clinic ("Vipra 360", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of every visitor and patient. This Privacy Policy explains what we collect, how we use it, and your rights under the Digital Personal Data Protection Act, 2023 (India).
1. Information We Collect
- Contact information you provide directly: name, phone number, email, preferred appointment date and reason for visit.
- Medical information shared during consultations is recorded by our doctors as part of your patient file.
- Technical data automatically collected when you visit our website: IP address, device type, browser, pages viewed.
2. How We Use Your Information
- To schedule and confirm appointments.
- To provide medical care and maintain accurate clinical records.
- To respond to enquiries you send through the website, WhatsApp or phone.
- To send appointment reminders and follow-up care information (only with your consent).
- To comply with legal, accounting and medical record-keeping obligations.
3. Sharing
We do not sell or rent your personal data. We share information only:
- With diagnostic laboratories or referral specialists when needed for your treatment, with your consent.
- With insurance providers when you opt for cashless / reimbursement claims.
- With statutory authorities if required by law (court order, public-health reporting).
4. Data Retention
Patient records are retained for the duration required under Indian medical record-keeping rules and the Telangana / Tamil Nadu Medical Council regulations — typically a minimum of three years from the date of last consultation. Website analytics data is retained no longer than 26 months.
5. Your Rights
You have the right to:
- Access a copy of the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion (subject to medical-record retention obligations).
- Withdraw consent for marketing communications at any time.
6. Cookies
This website uses essential cookies for navigation and may use analytics cookies to improve user experience. You can disable cookies in your browser settings without losing access to public information on the site.
7. Children's Privacy
Where we collect data about minors (paediatric patients), we do so only from a parent or legal guardian and use it strictly to provide care.
8. Grievance Officer
For privacy questions or grievances, please contact us:
Vipra 360 Family Clinic
41, G.V. Residency, Phase 2, Link Road, Uppilipalayam Post,
Coimbatore — 641015, Tamil Nadu, India
Email: info@vipra360.com
Phone: +91 80567 44455
9. Updates to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision.